top of page

Shipping Policy

At DustAway Machinerie, we are committed to delivering your machinery and equipment safely and on time. This Shipping Policy explains our practices regarding delivery, handling, and shipping.

 

 

1. Processing Time

​

  • Orders are typically processed within 2–5 business days after payment confirmation.

  • Custom or special orders may require additional processing time. Customers will be notified in advance.

 

 

2. Shipping Methods

  • We deliver machinery and equipment using trusted freight and logistics partners.

  • Delivery method and carrier will depend on the size, weight, and destination of your order.

 

 

3. Shipping Costs

  • Shipping costs are calculated based on weight, size, and destination.

  • Customers will be informed of shipping charges at the time of purchase.

  • For large machinery, on-site delivery or pickup arrangements may be required.

 

 

4. Delivery Timeline

  • Standard delivery within Quebec: 3–7 business days.

  • Canada-wide delivery: 5–14 business days, depending on location.

  • International shipping is available on a case-by-case basis — please contact us for a quote.

 

 

5. Order Tracking

  • Once your order has shipped, you will receive tracking information (if available) from our logistics partner.

 

 

6. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us immediately within 48 hours of delivery with photos and details.

  • We will work with the carrier to resolve the issue and, if eligible, arrange for replacement or compensation.

  • DustAway Machinerie is not responsible for delays or losses caused by shipping carriers, customs, or circumstances beyond our control.

 

 

7. Local Pickup

  • Customers may choose to pick up their order directly from our warehouse or office location by appointment.

 

 

8. Contact Us

For questions about shipping or delivery, please contact:

📍 DustAway Machinerie
📞514 613 9786
✉️ info@dustawaymachinerie.com

​

bottom of page