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Refund Policy

At DustAway Machinerie, we value our customers and aim to ensure satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds may be issued.

 

 

1. Machinery & Equipment Sales

  • Final Sale: Most machinery and heavy equipment sales are final and non-refundable once delivered or picked up.

  • Exceptions: A refund may be considered only if the equipment is defective upon delivery and cannot be repaired or replaced.

 

 

2. Services

  • If you are not satisfied with our service, please contact us within 7 business days of completion. We will review your case and, if appropriate, issue a partial or full refund.

 

 

3. Cancellations

  • Orders cancelled before processing or shipping may be eligible for a refund.

  • Orders already shipped or delivered are not eligible for cancellation.

 

 

4. Deposits

  • Deposits paid for custom orders, rentals, or reserved machinery are non-refundable, unless DustAway Machinerie cannot fulfill the order.

 

 

5. Process for Requesting a Refund

To request a refund, please contact us at:

📍 DustAway Machinerie
📞 514 613 9786
✉️ info@dustawaymachinerie.com

Please include your order number, proof of purchase, and reason for the refund request.

 

 

6. Refund Timeline

  • Approved refunds will be processed within 10–15 business days.

  • Refunds will be issued to the original payment method used.

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